Terms and Conditions

Thank you for choosing to book with Whitemoor House. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Price and Payment:

The price includes accommodation and a cooked breakfast. There is free wifi in all bedrooms and public areas. Very rarely it may be unavailable due to factors beyond our control. All extras such as telephone, drinks etc are additional.

We accept the following forms of payment: Cash, cheque or bank transfer. We do not accept credit or debit cards.

Deposits are not generally required, apart from more extensive bookings. Guests would be advised of this upon confirmation of their reservation.

Cancellation and Insurance:

Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations made at least two complete days before your arrival day you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount, unless we can fill the room at short notice. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Non-availability:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would assist you in trying to find alternative accommodation and would refund any deposit paid by you. Our liability would not extend beyond this refund.

Arrival and Departure Times:

You can check in to your accommodation between 15.00 and 19.30 hours unless you have arranged otherwise with us. It would be helpful if you are able to give us an estimated time of arrival beforehand, so that we can ensure that we are at home to welcome you.

Please be ready to leave your accommodation by 10.30am on the day of departure, unless otherwise arranged. It may be possible to leave your bags with us for you to collect later.

Children:

Children aged 12 years or over are welcome.

Pets:

Pets are not permitted.

Single Occupancy:

We can normally only offer two rooms for single occupancy during peak times, one of these being a single room with a 4 foot bed in the eaves. Headroom in this room is restricted and wouldn’t be suitable for anybody over 6 feet tall.

Parking:

We have enough private off-road parking for one car per room. We cannot guarantee to have enough space for vans or for extra cars. We also cannot guarantee a parking space for the single room. There is ample parking in the lay-by just along the road or else in a quiet residential road approximately 200 yards away.

Takeaway Food:

We regret that we cannot allow takeaway meals to be consumed in guest bedrooms, but are very happy, upon request, to lay up a table for you in the dining room.

Unsocial Behaviour:

We would ask that any noise is kept to an absolute minimum between 11pm and 7.30am.

The comfort and enjoyment of our guests is of great importance to us and we reserve the right to ask guests to cease any unacceptable behaviour. In severe cases, guests may be asked to leave the premises.

Damages and Breakages:

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge if you did not report this.

Security:

For the safety of yourself and other guests, we ask that you lock all exterior doors behind you, as you would in your own home. A charge of £20 would be made for the loss of your keys.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:

Any data gathered during the course of this booking may be held on computer, but not shared with any third parties.