Whitemoor House B&B Access Statement

Introduction

At Whitemoor House we aim to provide comfortable Bed & Breakfast accommodation and to cater for all the needs of our guests. We will always do our best to satisfy the expectations of all our visitors.
Please let us know if you have any particular requirements that we can help with.

It should be noted that Whitemoor House is built on three floors (including the ground floor) and the 2nd floor has, in places, slightly lowered ceilings due to the eaves of the roof. However, the largest part of each room has full standing headroom, even for the tallest of guests.

The following information is provided to help in deciding if Whitemoor House is suitable for your needs.

Getting Here and Location

  • Whitemoor House is a level 7 to 8 minute walk into the centre of Lyndhurst.
  • By car: Whitemoor House is situated on the A35 on the outskirts of Lyndhurst, heading towards Southampton. From the M27 take either Exit 2 or 3 and follow the signs to Lyndhurst. We are on the right very soon after you pass the Lyndhurst village sign. Alternatively, take Exit 1 of the M27, follow the signs to Lyndhurst and drive through the main high street. Keep left at the Ferrari showroom and you will find us on the left as you drive out of Lyndhurst.
  • There is a bus stop 50 yards from our entrance with hourly buses to Southampton, Brockenhurst and Lymington.
  • Ashurst New Forest is the closest Rail Station, which is 2 miles away. Regular Bus services are available from Ashurst to 50 yards from our entrance.       We are able to pick guests up from the station by prior arrangement.
  • Local Taxi services are available:
    • Station Taxis 0800 566 8402
    • Ashurst and Lyndhurst Cars: 02380 293399 / 02381 159156
  • You can contact Whitemoor House by phone, e-mail or post.

Arrival & Car Parking Facilities

  • We ask all guests to contact us to advise your anticipated arrival time so that we can be here to greet you. If your arrival time changes, please do let us know, as we may have planned shopping or similar around your anticipated arrival time.
  • We have enough room in our car park for one car per room. If guests have two cars per room, or a van, it may be necessary for them to park off-site. There is parking in a quiet residential road about 100 yards away.
  • We do ask guests to park as close to the house as possible to make parking easier for all guests. It is also very helpful if guests with longish cars don’t park in the two spaces closest to the front door, as these are the shortest spaces.
  • We are always happy to assist guests with luggage.
  • The car park has a gravel surface.

Main Entrance & Reception

  • One step of approx 70mm to the front porch.
  • The front door is approx 690mm in width.
  • The front door is usually locked and a doorbell is available for new guests. Once guests have checked in, they are given a front door key to come and go as they please.
  • We have a spacious reception area leading to the main staircase. The dining room is to the left as you enter and the Guest Lounge is at the foot of the stairs. Access to the Guest Garden is through the Guest Lounge.

Public Areas – General (Internal)

  • All our bedrooms are located on the first and second floor.
  • All the floor areas on stairs, halls and bedrooms are carpeted.
  • The dining room is located on the ground floor and accessed from the hallway.
  • The Guest Lounge has comfortable seating, a TV and DVD Player, maps, guide books, board games, DVDs and books.
  • The Guest Garden has a seating area on the patio, a lawn and a small pond.
  • A public WC is located on the ground floor, with two steps down to it.

Dining Room

  • Breakfast is served in the Dining Room on the ground floor.
    Furniture is set up to seat in twos, but it is flexible and seating can normally be arranged to suit your party size.
  • Breakfast is normally served from 8 to 9 am Monday – Friday and 8.30 – 9.30 am at weekends and bank holidays. We can normally provide an earlier breakfast if requested the day before.
  • We normally ask guests to order their cooked breakfast the night before. This is because we cook everything fresh to order and prevents guests having to wait too long. There is also a range of cereals, juices, fruit and yogurts available for guests to help themselves to.
  • We do our best to cater for all tastes and needs but please let us know if you have any particular dietary requirements. If you can do this at least 48 hours in advance of your arrival, it gives us chance to buy anything we don’t already have.

Restaurants

  • We are happy to advise on local restaurants to suit all tastes and requirements and can email a list of suggestions upon request.   We will always make bookings for guests if required.

Laundry

  • We cannot offer laundry facilities but we are happy to help with drying wet clothing or doing any emergency laundry and providing an iron if required.

Leisure Facilities

  • We do not have our own facilities but we are happy to advise on facilities available in the area.

Bedrooms

  • We have a total of seven bedrooms, five on the first floor and two on the second floor. All rooms have central heating radiators with temperature control.
  • All bedrooms are en-suite with showers, except Forest View, which has an en-suite shower and a bath.
  • All rooms are carpeted.
  • Complimentary tea/coffee making facilities are provided.
  • Flat screen colour TVs with integral DVD players and remote control are provided in each room.
  • Beds have duck feather and down duvets. Upon request, we have synthetic fibre duvets available in case of allergy.
  • Each bed has two duck feather pillows and two synthetic fibre pillows. Extra pillows are available.
  • Each room has a flat sheet and a blanket in the wardrobe, should guests prefer these to a duvet.
  • We have 10.5 and 3.5 Tog duvets and use the appropriate Tog according to the weather.       Should guests prefer a higher or lower Tog duvet, this can be requested.

First Floor Bedrooms (five)

  • There are eleven stairs to a small half-landing with a further 6 stairs to the main first floor landing with access to the five rooms.
  • The stairs are 170mm high, 280mm deep and 830mm wide there is a banister to the right hand side.
  • Door widths are 730mm

Beaulieu Room

  • One double and one single bed. Can be used as either double, twin or triple.
  • At least 600mm access between beds and furniture.
  • Furniture can be moved on request.
  • Beds are approximately 650mm in height.
  • One chaise longue provided.
  • The en-suite has a WC, shower and basin.
  • Situated at the front of the house, overlooking open forest. A degree of road noise can be heard.       This is minimal during the night and muffled to a large extent by double glazed windows.

 Burley Room

  • One King-size double bed.
  • At least 600mm access between beds and furniture.
  • Furniture can be moved on request.
  • The bed is approximately 600mm in height.
  • One hard-backed chair is provided.
  • The en-suite has a WC, shower and basin.
  • Quietly situated at the back of the house overlooking the garden.

Emery Down Room

  • One double bed.
  • At least 500mm access between beds and furniture.
  • Furniture can be moved on request.
  • The bed is approximately 680mm in height.
  • One hard-backed chair is provided.
  • The en-suite has a WC, shower and basin.
  • Quietly situated at the back of the house overlooking the garden.

Minstead Room

  • One King-size four poster bed with drapes.
  • At least 540mm access between beds and furniture.
  • Furniture can be moved on request.
  • The bed is approximately 600mm in height.
  • One chaise longue is provided.
  • The en-suite has a WC, shower and basin
  • Quietly situated at the side of the house overlooking a garden area.

Forest View Room

  • One King-size four poster bed with drapes.
  • At least 600mm access between beds and furniture.
  • Furniture can be moved on request.
  • The bed is approximately 600mm in height.
  • Two easy chairs with arms are provided, with a coffee table.
  • The en-suite has a WC, shower, bath and basin
  • Situated at the front of the house, overlooking open forest. A degree of road noise can be heard. This is minimal during the night and muffled to a large extent by double glazed windows.

Second Floor Bedrooms (two)

  • There is a flight of ten stairs to a small half landing then a further six stairs lead to the second floor landing with access to Lyndhurst Room.
  • The stairs are 180mm high, 230mm deep and 830mm wide there is a banister to the right hand side.
  • Door widths are 700mm
  • Flat screen colour TVs with integral DVD player and remote control are provided in each room.

Lyndhurst Room

  • One King size double bed.
  • At least 600mm access between beds and furniture.
  • Furniture can be moved on request.
  • The bed is approximately 600mm in height.
  • One easy chair with arms provided.
  • The en-suite has a WC, shower, bath and basin
  • Situated at the front of the house, overlooking open forest. A degree of road noise can be heard.       This is minimal during the night and muffled to a large extent by double glazed windows.

Exbury Room

  • One zip-and-link Super King size bed. This can be unzipped to make two single beds, both 3 feet wide.
  • Furniture can be moved on request.
  • The bed is approximately 600mm in height.
  • One chaise longue is provided.
  • The en-suite has a WC, shower, bath and basin
  • Situated at the front of the house, overlooking open forest. A degree of road noise can be heard.       This is minimal during the night and muffled to a large extent by double glazed windows.

Additional Information

  • The proprietors may not be on the premises for short periods during the day or evening.       They will only be a short distance away and will be contactable by mobile phone (network permitting).       The proprietors are always on the premises at night time and can be called in an emergency.
  • Mobile phone service is generally available throughout the house but this does vary with different networks.
  • We have free Wi-Fi available throughout the house. Log-in details are given in the ‘Welcome’ book.
  • We operate a strict no smoking policy throughout all parts of the house, but guests are welcome to smoke in the garden, on the patio.
  • A fire alarm is fitted with call points, smoke and heat detectors. A bell sounds if evacuation is needed and emergency lighting is provided.
  • We do not have disabled access or facilities.
  • We have a limited amount of space in our main fridge for medications and other special needs on request. (Not available 24 hours)

Contact Information

David and Jayne Burrows

Whitemoor House, Southampton Road, Lyndhurst, New Forest, Hampshire, SO43 7BU

Tel: 02380283043 Email: whitemoorhouse@talktalk.net Website: www.whitemoorhouse.co.uk